RETURN MATERIALS POLICY

All products to be returned to Axiomatic require a Return Materials Authorization Number (RMA#). Contact Axiomatic Technologies Corporation at 1 905-602-9270 x246 to obtain the Return Materials Authorization Number prior to shipment to our service department. Please provide a part number and serial number at that time. Goods should be returned in their original anti-static packaging. Our warranty is FOB our plant (ex-works). Commercial invoice for customs (and packing slip) should state the Axiomatic RMA#, harmonized international HS (tarriff code) 9813.00, valuation identical goods and returned goods for warranty evaluation, goods made in Canada.

Provide documentation with the returning Axiomatic product to indicate the following.

  • Serial number, part number
  • Hours of operation
  • Description of problem
  • Wiring set up diagram
  • Application
  • Any debit memos or purchase orders associated with the return
  • Other comments as needed

    • Ship return materials to:

    Axiomatic Technologies Corporation
    5915 Wallace Street, Mississauga, Ontario CANADA L4Z 1Z8
    Attn: RMA Dep't.
    TEL: 1 905-602-9270 x246 FAX: 1 905-602-9279
    E-mail: aftersales@axiomatic.com

    For returns to Axiomatic Oy, contact their office at:

    AXIOMATIC TECHNOLOGIES OY
    Höytämöntie 6
    33880 Lempäälä FINLAND
    TEL: (358) 3 3595 600
    FAX: (358) 3 3595 660
    www.axiomatic.fi
    E-mail: axiomatic@axiomatic.fi

    NOTICE:  AUTOLOADER DUPLICATOR PRODUCTS - As of January 2007, Axiomatic will no longer be able to support the sale and service of Diskette Duplicators. It is with regret that we have had to make this decision.  With the progressive discontinuation of many of the quality drives and other components used in the product line, we were forced to make this difficult choice. We would like to thank our clientele for their past support of this product line.